Everything below, J & T does start to finish. Same people quoting it, doing it and standing behind it — 24/7 when it's no heat or no cool.
Call 910-705-7427Not sure which one your problem falls under? Call and describe what it's doing — that's faster than guessing.
Repair & ServiceDiagnosis and repair on whatever you've got. Capacitors, contactors, blower motors, refrigerant leaks, drain lines, thermostats, ignition problems on gas heat. If you have no heat or no cool, call whatever time it is — that's the one we get out of bed for. You get the price before anything gets fixed, and 60 days on our labor after.
Change-outsWhen a system is past fixing, we pull it and put in a new one: outdoor unit, indoor unit, line set and thermostat, matched so the whole thing runs as one system instead of a new part fighting an old one. Sizing gets done off the house, because an oversized unit short-cycles and never pulls the humidity out — which is why some brand-new systems still leave a place feeling clammy in August. Estimates on replacements are free.
New WorkNew construction, additions, garages and shops, or a house that's never had central air. We handle the equipment, duct connections, and the electrical and refrigerant hookups, and we pull the permit so the work gets inspected instead of hidden.
MaintenanceCooling service in the spring, heating service in the fall. Coils cleaned, refrigerant charge checked, electrical connections tightened, drain lines cleared, safeties tested. One-off tune-ups if you'd rather call when you think of it, or a maintenance agreement that puts it on the calendar automatically. A good share of the emergency calls we run in July were preventable in April.
GasNew runs, extensions off an existing line, and pressure testing before anything gets lit. Ranges, dryers, gas logs, wall heaters, outdoor grills. Gas is the one thing on this list where a shortcut can hurt somebody, so it gets tested every time — no exceptions.
Hot WaterReplacing one that's leaking, rusted through or just done, and installing new. Gas or electric, tank or tankless. If you're stuck deciding between the two, we'll tell you straight which one actually makes sense for your house and your hot water habits, rather than pointing you at the expensive one.
FireplacesInstalling gas logs and gas fireplaces, and servicing the ones you've already got. Yearly maintenance means cleaning the burner and logs, checking the pilot and thermocouple, and testing the gas connection — so the first cold night in November isn't the night you find out it won't light.
The refrigeration half of the name. If you run a restaurant, a bar, a taproom or a store, the box that keeps your product cold is not something that can wait until Monday.
Install, service and repair — including the slow temperature drift that spoils stock before anybody notices it's happening.
Cooling, lines and controls, so what comes out of the tap is the temperature it's supposed to be.
Finding why a box won't hold temperature, rather than topping up refrigerant and leaving you to find out it didn't work.
No heat in January or no cool in July isn't a next-available-appointment problem. Call whatever time it is.
Finding out what a new system costs shouldn't cost anything. On repairs, you get the price before work starts.
If something we did doesn't hold, we come back and put it right.
General liability and workers' comp, run out of Benson since 2022. Not a franchise routing you through a call center.
Tell Joshua what it's doing and where you are. A photo of the unit and its model number speeds things up more than you'd think. If it's no heat or no cool, the time of day doesn't matter.
Diagnosis, not guessing at parts. If it can be fixed, he'll say so. If it isn't worth fixing, he'll say that too — and the estimate on a replacement is free.
The number comes before the work, not after. Then it gets done, hauled off clean, and backed for 60 days.
A good share of what gets called in turns out to be a filter, a breaker or a thermostat battery. Pick what's happening and we'll tell you straight what it usually means, what's worth checking yourself, and when it's time to pick up the phone.
The system is moving air but not removing heat from it. Most often that's low refrigerant from a leak, a dirty or iced-over coil, or a failed capacitor on the outdoor unit.
If there's ice anywhere, switch the system to OFF and the fan to ON to thaw it, then call. Running it iced up can wreck the compressor.
Call 910-705-7427Usually power, not the equipment. A tripped breaker, a blown low-voltage fuse, a float switch that shut things down because the drain backed up, or a dead thermostat battery.
If a breaker trips again right after you reset it, stop resetting it and call. Something is drawing current it shouldn't.
Call 910-705-7427Airflow restriction. Clogged filter, a coil packed with dust, a failing blower motor, or ductwork that's come loose or crushed somewhere you can't see.
New filter and it's still weak? That's a service call. Starving a blower shortens its life.
Call 910-705-7427The condensate drain is blocked. Air conditioning pulls gallons of water out of the air on a humid Carolina day, and it all has to go somewhere.
Call before it gets into the ceiling. A clogged drain line is a cheap fix; a stained ceiling is not.
Call 910-705-7427On gas, usually ignition — a dirty flame sensor, a failed igniter, or a pilot that's out. On a heat pump, it may be stuck in defrost or the backup heat isn't kicking in.
No heat is a 24/7 call here. If it tries to light and quits, or cycles on and off fast, phone rather than keep resetting it.
Call 910-705-7427Could be a door seal, a frosted evaporator, a dirty condenser, a failing compressor, or a defrost cycle that isn't clearing. On a kegerator it's more often line temperature or a controls fault.
Call early. A box that's drifting is a lot cheaper to fix than a box that's failed with product sitting in it.
Call 910-705-7427Treat any gas smell as a leak until somebody proves otherwise. This is the one thing on this page that is not a wait-and-see.
From outside, call 911 or your gas utility's emergency line first. Call us after they've made it safe — we'll handle the repair.
Call 910-705-7427General guidance, not a diagnosis of your system. When in doubt, call — asking costs nothing.
If yours isn't here, call and ask. Joshua would rather talk it through than have you guessing.
Call 910-705-7427For no heat and no cool, yes. Those are the calls that can't wait for an appointment slot. For anything that isn't an emergency, call during the day and we'll get you on the schedule.
Estimates on system replacements are free. For a repair or service call, ask when you ring and you'll get the number up front, before anybody drives anywhere.
Depends on the age of the system, what failed, and what the repair costs against a new one. As a rough rule, once a repair gets past about a third of replacement cost on a system over ten years old, replacing usually wins. That's a rule of thumb, not an answer — we'll look at yours and tell you which way it actually falls, and the replacement estimate costs you nothing.
We're a Goodman dealer, so that's what we fit most often and what we can price best. If you want something else — Trane, Rheem, Carrier, whatever — we can source it. Tell us what you're after.
60 days on our labor. Equipment carries its own manufacturer warranty on top of that, which varies by brand and by whether it gets registered — we'll walk you through that at install.
Not at the moment. Estimates are free, so at least you'll know the number before you have to make any decisions about covering it.
Yes, and it helps. A picture of the unit's data plate with the brand and model number saves real time and sometimes saves a trip.
Yes — walk-in coolers and freezers, and kegerator and draft systems. Restaurants, bars, taprooms and stores. That's the refrigeration half of the name.
Once a year at minimum, twice is better in this climate — cooling in the spring, heating in the fall. We do one-off tune-ups and maintenance agreements, whichever suits you. Filters get changed every one to three months depending on the filter and whether you've got pets.
Benson and the towns around it are home ground. We also run out to Raleigh, Garner, Lillington, Fayetteville and Goldsboro. If your town isn't listed, call anyway — it's usually still a yes.
Tell Joshua what's going on and he'll tell you what it takes to put it right.